A Phone Call from Walmart

Last night as I was sitting here in front of my computer I received a phone call. It was from a young lady from Wal-Mart asking to speak with me. I told her that she was in fact speaking with me and that she could now consider her quest fulfilled, she seemed unimpressed, but that is her lookout.

She told me she was calling in reference to the letter I had sent to the President’s office in Bentonville. What?! Something in regard to my television problem? She wanted me to go over the details with her about the entire situation. I told her the story of the HDTV in 4 part harmony complete with details of the emailed call-tag that was never emailed, and their promise to replace the television the second time followed by their claim that they never did that in their response to my Better Business Bureau complaint.

She was evidently looking at some type of warranty on her end that said that ILO provides in-home service on their televisions which their customer service department contradicted when they told me that the only way to get a television serviced was to ship it back to them. I thought this was fairly interesting and was wishing at this point that I hadn’t shipped the TV back the second time.

She was very nice and told me that if she could help in any way that she would be available. She also gave me the watts line number for the in-home service at ILO. Hopefully, I will never have to use it, but I am certainly disgusted with the quality of products being offered for sale these days.